Customer Service

Here to help!

How to Reach Us

Our team is here to help whether you’re a parent, family member, caretaker, or business customer. ¡Y no se preocupe, también hablamos español!

Product Support

  • Live Chat Temporary Hours: weekdays 6:00 am - 6:00 pm (CT) 
    • We apologize for the inconvenience as our Live Chat support is currently limited. Please call 1-800-435-8316 for immediate assistance.
  • Phone: 1-800-435-8316 weekdays 7:30 am - 5:00 pm (CT)

Insurance Order Support

  • Phone: 1-800-435-8316 weekdays 7:30 am – 5:00 pm (CT)

Additional Contact Information

    Mailing address:
    Medela LLC
    1101 Corporate Drive
    McHenry, IL 60050

    Fax: 1-800-995-7867

Outside of the United States? Choose your country.

Email Contacts

Breastfeeding University


Medela Family feedback/suggestions


Account distributor order


Professional education programs

Tradeshow and event inquiries


Donation inquiries


Store/product locator


Website feedback/suggestions


Email Service Team

Don't wait for an answer... Our customer service team can help you now via live chat! Simply click the chat tab on the side of your browser window.

Please note: Due to high volume, email response time may take up to 3 days

If you would like to email our customer service team about feedback/suggestions, replacement parts, or warranty information, you can reach us at